Help centre
Getting things done on the platform
Short answers to the things people ask most. If something here does not match what you see in the app, the app is right — tell us and we will fix the page.
Account
How do I create an account?
Sign up with an email address or phone number, confirm the one-time code, then set a login password. A separate funds password is set later, before your first withdrawal.
Why do I need identity verification?
Verification must be complete before a futures position can be opened. Other features have their own requirements, shown in the app.
Deposits and withdrawals
How long does a deposit take?
Deposits are credited once the transaction has enough confirmations on its chain. That timing depends on the chain, not on the platform.
I sent an asset on the wrong chain. What now?
Always send an asset on the chain shown for it on the deposit screen. Funds sent on a different chain may be unrecoverable. Contact support with the transaction hash as soon as possible.
Why can’t I withdraw to a new address immediately?
Withdrawals go only to addresses saved in your address book, and are confirmed with your funds password. That is what stops a withdrawal being redirected by someone who has only your login password.
Trading
What order types can I use?
Market orders, with take-profit and stop-loss levels set as a percentage on the same ticket.
Is margin isolated or cross?
Isolated. Each trading pair keeps its own margin account.
Savings
When is savings interest paid?
Daily, on both flexible and fixed-term products.
Can I exit a fixed term early?
Yes, but the interest accrued so far is forfeited. The principal is returned in full.